FAQs
FAQS
1) How do I shop antigravityclo.com ?
When you have made your selection, choose your size and click on "add to bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of your screen and click on "Proceed to checkout" to be led through the checkout process.
If you have any questions or concerns, please contact us by phone at +919082616987, Monday-Saturday from 9AM - 6PM (IST) or via email at [email protected]
We will endeavour to respond to you as promptly as possible.
2) How will I know my order has been successful?
Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add [email protected] to your contacts, otherwise, your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.
3) How do I track my order?
Tracking information will be sent within the dispatch email, once your order has been fulfilled.
4) What do I do when there is an item missing from my order?
We apologize for the inconvenience. You can reach out to us directly on WhatsApp: +919082616987 or by email: [email protected]
5) I have not received my order, where is it?
a) Why I have not received my order within the estimated time?
Please check the following before contacting our customer service team:?
- Check you have received an email confirming your order has been dispatched.
- Check the tracking information that is included in your dispatch confirmation email using the relevant link.
- Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.
- Check if anybody at your address has taken the delivery on your behalf.?
- Although our logistics partner should not leave your parcel with a neighbour, it’s always worth checking with your neighbour just in case. Please reach out to us directly on
- WhatsApp: +919082616987 or on email: [email protected], and we’ll do our best to resolve the issue as quickly as possible.
6) What service does Antigravity ship with? When do I get free shipping?
We ship Pan India with Shiprocket, for the fastest & most reliable service. For India, shipping is free on all orders.
7) How long will it take to receive my order?
Antigravity ships its products to all parts of India. Orders placed will be shipped within 24 hours. We ship on all days except Sundays, Public Holidays and Bank Holidays.
For orders within Mumbai: the delivery time would be within 24 to 48 hours of shipping (business days exclude Sundays and other holidays).
For orders within Maharashtra: the delivery time would be within 3 to 5 business days of shipping (business days exclude Sundays and other holidays).
For orders within India: the delivery time would be within 5 to 7 business days of shipping (business days exclude Sundays and other National holidays).
8) Do you’ll provide international shipping currently?
No
9) I emailed customer service, how long will it take them to respond?
It can take our customer service representatives up to 12 hours to respond. Sending multiple emails only delays yours and other people’s inquiries, please only email once.
10) Are Antigravity’s products true to size?
a) Are your clothes true to size?
We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the smaller size of the two. If you want to ask the experts, our Customer Care team should be able to help you. Please email [email protected]
b) Size Information
For more information about sizes, you can check the size guide on each product page. The size guide is comprehensive and specific to each style to make it easier for you to decide.
11) What Payment methods does Antigravity accept? How is Antigravity’s checkout and payment systems managed?
We accept every form of payment. They are:
COD
Credit Cards
Debit Cards
UPI
Our checkout is managed by Cash-free Payments, one of the World’s leading online payment gateways.
